This policy explains what information Zana Roofers ("we", "us") collects when you visit zanaroofing.info, call us or send a request, how we use it, and the choices you have. Zana Roofers connects you with independent licensed roofing contractors who perform the work.
Information we collect
- Information you give us. When you fill out our request form you provide your name, phone number and, optionally, your email address, the service you need and a description of the problem. When you call, we collect your phone number and what you tell us about the property and the roof.
- Call records. Calls may be routed through a call-tracking service that records the calling number, the time and length of the call and which page or ad led to it. Calls may be recorded for quality and training; if they are, you'll be told at the start of the call.
- Website usage. Like most websites, ours may use cookies and similar tools from analytics and advertising providers (such as Google) to understand which pages are useful and which ads lead to calls and requests. These tools collect information such as your browser type, device, pages viewed, referring page and approximate location based on IP address.
How we use your information
- To answer your call or request and arrange for a roofer to contact you.
- To share the details of your request with the independent licensed roofing contractor we send.
- To follow up on your request by phone, text or email, as you agreed when you submitted the form.
- To measure which pages and ads produce calls and requests, and to improve the website.
- To comply with the law and protect against fraud or misuse.
How we share information
We share your contact details and the description of your roofing need with the independent roofing contractor who will contact you about the job. We also use service providers who host the website, process form submissions, route calls and provide analytics; they may use your information only to provide those services to us. We may disclose information if required by law. We do not sell your personal information.
Text messages
If you agree to be contacted by text, message and data rates may apply. You can reply STOP at any time to stop receiving texts. Consent to texts is not required to get help; you can always call us instead.
Your choices
- You can ask us what information we hold about you, or ask us to correct or delete it.
- You can block or delete cookies in your browser settings; the site will still work.
- You can opt out of Google Analytics with Google's browser add-on, and manage ad personalization in your Google account settings.
How long we keep information
We keep request and call information for as long as needed to handle your request, keep business records and meet legal obligations, and then delete or anonymize it.
Security
We use reasonable safeguards to protect the information we collect. No website or transmission over the internet is completely secure, so please don't send sensitive information such as payment card numbers through our form.
Children
This website is meant for adults arranging roofing work. We don't knowingly collect information from children under 13.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.
Contact
Questions about this policy or your information? Call Zana Roofers at (773) 207-0769 (open 24 hours, 7 days a week). Serving Winter Park, FL 32789 and nearby areas.